We Love Microsoft Teams, But We Hate Call Quality Troubleshooting

On-demand

On-demand

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IT administration and support has shifted their focus over the past few years – USER experience is now CRUCIAL.

Enterprise organizations are looking for ways to improve usage and adoption for technologies at the heart of digital transformation, especially Microsoft Teams for calls and meetings. This has prompted IT support groups to find better methods to track and identify quality issues, especially for users working remotely.

Traditional network monitoring tools are optimized for data centers and centralized office locations where employees would access SaaS cloud applications from the corporate infrastructure. These tools no longer work in today’s enterprise landscape with many users working from home. Instead, enterprises need a holistic monitoring tool that provides end-to-end visibility into the employee experience, regardless of where they are working.

In this webinar, you will receive an introduction to OfficeExpert Endpoint Performance Monitoring (EPM). This new module provides data analytics for Microsoft 365 performance and availability from the end-user perspective. If you want to know the truth about your Teams call quality experience, then please join us to see how actionable insights can speed troubleshooting and help remediate issues before they become escalations from an executive.  

What you will learn

  • Proactive monitoring for home office network performance
  • Identify slow ISP’s causing poor call quality for remote users
  • Detailed analytics for end-point computers (CPU, memory usage, patch levels, etc.)
  • Fast troubleshooting for call quality issue resolution

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